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You can return any item to us within 14 days of receiving your original order, including sale items. Remember that the merchandise must be unworn and unwashed with all the GOLDGANG tags attached.
We do not accept exchanges on returned items, but you can send them back for a refund and then place a new order for the size, color or item you’d prefer. Please note - duties, taxes and the original shipping charges are non-refundable. As an international customer, you can return your parcel using any postal service. Please note - you will need to cover the shipping costs yourself.
If the item you have received is defective, please notify GOLDGANG promptly and return the item to the address as below. GOLDGANG will, for any products deemed defective, provide a new product or a full refund, including the costs of delivery.
The return address:
The parcel remains your responsibility until it arrives to us - remember to ask for a sending receipt, so if your parcel goes missing in the mail, you’ll have a proof you have sent it.
When you return your order, please remember to put your returns note (which you can download here) in the parcel.
It can usually take up to 21 working days for your return to be delivered back to us in Poland, depending on your location and which postal service you use. Once we receive your return we will make the refund via the original payment method within 3 working days.